General Terms and Conditions



Wording on Estimates and Quotations. 

  • Supplier(s) will require cleared payment in advance of delivery, or may accept cash on delivery.
  • All suppliers material costs are quoted with VAT included, (unless indicated otherwise)
  • Material costs can be subject to price fluctuations between quoting and ordering stages without notice. E&O.E
  • Whilst every effort has been made to ensure that the information including pricing and material calculations is accurate, we do not accept liability for errors. No warranty, express or implied, is given that the information provided in this quote is error free. E&O.E
  • If additional / alternative materials are required due to unforeseen eventualities or under-estimation, we will endeavour to source them locally, and add the costs to the final invoice – We would explain any additional costs to you prior to purchase.
  • RTJ Decking and Fencing reserve the right to  charge additional costs if there are unforeseen circumstances which, if they had been known at the time, would have affected the fixed fee you were given (for example; obstructions in the ground such as tree roots, buried pipework / metalwork etc. Concrete other than that of fence posts being removed etc.). If we do encounter any unforeseen problems or difficulties and think the fixed fee will be exceeded, we will tell you as soon as we can. We will also tell you how long it should take to resolve the problem and how much more it is likely to cost.
  • RTJ Decking and Fencing reserve the right to require payment at any time on account of disbursements to be incurred on your behalf.
  • We accept the following payment methods; BACS, Cash, Cheque, Barclays PingIT, PayM. We do not accept Debit/Credit Cards.
  • Title to all goods supplied and/or fitted passes with full payment.
  • It is the customer's responsibility to ensure that the installer has access to mains and water, as well as toilet facilities for the duration of works.
  • It is a natural characteristic of timber products to react to changes in the climate (including temperature, sunlight and precipitation). For this reason, RTJ Decking and Fencing cannot be held responsible for any occurrence of this natural characteristic, such as shrinkage, swelling, splitting, fading etc.
  • E&O.E


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